OUR POLICES
PRIVACY
At Iron Leaf Cigars, we respect the privacy of our customers above all else. We do not sell, share, or distribute your personal information, including your address, payment details, or email address, to third parties. Customer information is used solely for processing orders, customer service, and promotional communications to keep you informed about new products, releases, and special offers.
If at any time you wish to unsubscribe from promotional emails or communications, please contact us and we will promptly remove you from our mailing list.
SECURITY
Iron Leaf Cigars utilizes secure server technology to protect your personal and payment information. All sensitive information, including credit card details and addresses, is encrypted during transmission to ensure a safe and secure shopping experience.
Protecting our customers and maintaining a trusted online environment is one of our highest priorities.
SALES TAX
Certain states require Iron Leaf Cigars to collect sales tax on purchases made through our website. Applicable sales tax will be calculated during checkout based on your shipping location.
If sales tax is not collected on your order, any applicable taxes required by your state remain the responsibility of the purchaser.
PAYMENT
We accept the following major payment methods:
- Visa
- Mastercard
- American Express
- Discover
CAN I CHANGE MY ONLINE ORDER?
Once an order has been submitted online, changes cannot be guaranteed. However, if your order has not yet been processed or shipped, we may be able to modify or cancel it.
Please contact Iron Leaf Cigars immediately via email or phone if you need assistance with your order.
CREDIT CARD POLICIES
Iron Leaf Cigars processes Visa, Mastercard, American Express, and Discover credit cards securely through address verification systems (AVS).
We verify billing addresses and ZIP codes on all orders to help protect both our customers and our business from fraudulent transactions. If information provided does not match, we may contact you via email or phone for verification.
If verification cannot be completed in a timely manner, Iron Leaf Cigars reserves the right to cancel the order for security purposes.
RETURNS & EXCHANGES
Iron Leaf Cigars stands behind the quality of every product we offer and strives for complete customer satisfaction.
If you are not satisfied with your purchase, please contact us so we can work to resolve the issue. Unused merchandise in its original packaging may be returned within 14 days of delivery for a refund or exchange.
For returns:
- Please contact us before sending any items back.
- Returned merchandise should be shipped insured via UPS or another trackable shipping service.
If your order arrives damaged:
- Retain all packaging materials.
- Contact us immediately with photos of the damaged item(s).
- We will work promptly to arrange a replacement or resolution.
ONLINE POLICY FOR INDIVIDUALS 21 YEARS OF AGE OR OLDER
Iron Leaf Cigars products are intended only for adults who are at least 21 years of age.
This website is not directed toward individuals under the age of 21, and no person under the legal smoking age may purchase products from this website. The sale of tobacco products to underage individuals is strictly prohibited.
To comply with federal and state regulations, Iron Leaf Cigars utilizes age-verification systems to confirm legal age before processing tobacco orders. Information collected for age verification is used solely for compliance purposes and handled securely in accordance with our privacy practices.